Clinical Laboratory Management

Clinical Laboratory Management is a comprehensive volume presenting authoriative information on the management challenges facing today's clinical laboratories. Dramatic changes in the fields of medicine and healthcare require an increased level of expertise of all laboratory personnel. An invaluable resource for laboratory directors, managers, and supervisors, Clinical Laboratory Management will also teach healthcare practitioners at all levels how to hear, speak, and thoroughly understand the operational language of healthcare administration.

Written by practicing laboratorians and edited by seasoned professionals, this publication details the core requirements for effective laboratory management, including personnel management, communication, data management, point-of-care testing, test management, selection and implementation of tests and instruments, safety and emergency preparedness, and regulatory requirements. A comprehensive overview of management principles is presented, with in-depth analyses of financial challenges encountred in the clinical laboratory. Contained here is an array of administrative tools, including numerous appendices providing guidelines for relevant documentation, information on regulatory requirements, and managerial tools pertaining to personnel, financial, and technical issues, as well as checklists, worksheets, forms, Web addresses, and a complete glossary of specialized terms.

Clinical Laboratory Management is the essential resourece for all clinical laboratories, from the physician's office to hospital clinical labs, to the largest commercial reference laboratories, providing practical information in the fields of medicine and healthcare, clinical pathology, and clinical laboratory mangement, for practitioners, managers, and individuals training to enter these fields.

Key Features
compiled by field experts with years of practical experience as healthcare administrators.
a wealth of valuable administrative resources, including checklists, worksheets, forms, and Web addresses, in addition to practical examples of relevant material and a complete glossary
thorough coverage of management topics such as managerial leadership, personnel, business planning, information management, regulatory management, reimbursement, generation of revenue and more
essential resource for all clinical laboratories

Table of Contents

Section I. Overview of Laboratory Management and Current Healthcare Environment
1. Principles of Management, Jeffrey Casterline and John R. Snyder
2. Management Functions, Laurence P. Vetter
3. Relevant Economic and Business Concepts, Ann L. Harris
4. Current Challenges to Financial Stability within the Diagnostic Laboratory, Thomas J. Dilts and David S. Wilkinson
5. The Impact of Regulatory Requirements, Susan D. Roseff and Ann L. Harris
6. The Changing Practice of Medicine, Susan D. Roseff, Brenda G. Nichols, and Margaret M. Grimes
7. THe Changing Healthcare Environment, Ann L. Harris and David S. Wilkinson

Section II. Managerial Leadership
8. Leadership Styles, Riley M. Sinder and Dean Williams
9. Employee Needs, Riley M. Sinder and Dean Williams
10. Motivation: The Fire Within, Carmen Mariano
11. Successful Communication, Diane C. Turnbull
12. Effective Meetings, Christopher S. Frings
13. Conflict Management, Jean Egan
14. Managing Change, Christopher S. Frings

Section III. Personal Management
15. Employee Selection, Anthony S. Kurec
16. Performance Appraisals and Competency Assessment, Diane C. Halstead and Donna L. Oblack
17. Staffing and Scheduling, Patti Meldvescek
18. Teams, Team Process, and Team Building, James W. Bishop and Lei Wang
19. Labor Relations, Lynne S. Garcia

Section IV. Requirements for Effective Laboratory Management
20. Quality Management, Ron B. Schifman, George Cembrowski, and Donna Wolk
21. Effective Communication in Laboratory Management, Elissa Passiment
22. Managing the Laboratory Information System from a Clinical Microbiology Perspective, Joseph M. Campos
23. Management of Point-of-Care Testing, Glen L. Hortin
24. Principles of Preanalytic and Postanalytic Test Management, Rebecca Katsaras, Adarsh K. Khalsa, Rebecca A. Smith, and Michael A. Saubolle
25. Selection and Implementation of New Equipment and Procedures, Daniel D. Bankson
26. Laboratory Safety, David L. Sewell
27. Emergency Management, Patti Medvescek and David L. Sewell

Section V. Financial Management
28. Financial Management: Setting the Stage, Ronald Lepoff
29. Strategic Planning, Paul Valenstein
30. Human Resources at the Local Level: an Important Component of Financial Management, Washington C. Winn, Jr., and Fred Westenfeld
31. Costs, Budgeting, and Financial Decision Making, Geoffrey C. Tolzmann and Richard J. Vincent
32. Financial Decision Making: the Endgame of the Planning and Analytic Process, Washington C. Winn, Jr.

Section VI. Generation of Revenue
33. Correct Coding of Billable Services in the Clinical Laboratory, Vickie S. Baselski, Alice S. Weissfeld, and Fran Sorrell
34. Appraoches to Billing Laboratory Services, Vickie S. Baselski, Alice S. Weissfeld, and Fran Sorrell
35. Charges and Fees for Laboratory Services, Vickie S. Baselski, Alice S. Weissfeld, and Fran Sorrell

Section VIII. Outside Marketing and Expansion
39. Outreach Considerations and Overall Costs, Charlene H. Harris
40. Outreach Implementation Requirements: a Case Study, Frederick L. Kiechle and Joseph E. Skrisson
41. Finance and Decision Making in Outreach, Michael G. Bissell
42. Outreach: Obstacles to Hospital Outreach and Enhancing Customer Satisfaction, Beth H. Deaton

Section IX. Defining and Measuring Standards for Success
43. Laboratory Benchmarking, Lionell D. Wells and Washington C. Winn, Jr.
44. Controlling Test Utilization and Relevancy, Michael L. Wilson, Gary W. Procop, and L. Barth Reller
45. Benchmarking for Your Laboratory: What's Appropriate?, Washington C. Winn, Jr.

Section X. The Future of Clinical Laboratories
46. Future Political, Social, Economic, and Regulatory Impacts on Pathology and Laboratory Medicine, Paul Bachner
47. The Future of the Clinical Scientist Workforce, Diana Mass and John R. Snyder
48. Computers, Utilization, and Knowledge Support, Michael D.D. McNeely
49. Current Trends in Instrumentation and Technology: Outlook for the Future, Sheshadri Narayanan
50. The Future Practice of Laboratory Medicine, M. Desmond Burke