Veterinary Office Practices

VETERINARY OFFICE PRACTICE, 2ND Edition provides an inside look at the roles and responsibilities of veterinary assistants in animal hospitals or private veterinary practice, along with detailed instruction on scheduling, client relations, charting, case management software, billing, and more. In addition to clear objectives and easy-to-understand concepts, VETERINARY OFFICE PRACTICE, 2ND Edition’s comprehensive coverage includes case studies and review exercises to enhance student learning experience., and an instructor manual that includes suggested assignments, test bank questions and answers as well as answers to the case studies and review questions found in the book.

Features
Practical “How To” Instructions: This text outlines very specifically what the reader should say, how to act, and what to do in unfamiliar and often sensitive situations in a veterinary assistant’s workday (such as euthanizing an animal), making the text a practical resource for the beginner.
Ample Self-Test Exercises: Readers will challenge themselves with the case studies and review exercises throughout the book, which reinforce the reading material and test students on their acquired knowledge and skills.
Essential “People Skills” Training: Working well with people may be foreign to new veterinary assistants, which is why the text highlights the most professional and productive ways to handle interpersonal relationships, including nonverbal communication and stress management.
Effective Online Resources: Today’s learners demand more than lectures and reading, and VETERINARY OFFICE PRACTICE, 2ND Edition delivers. Every chapter includes helpful website recommendations and online resources to take learning beyond the classroom and into the real world.

1. Introduction to Veterinary Practice.
2. Care and Maintenance of the Veterinary Practice Facility.
3. Front Office and Receptionist Duties
4. Computers.
5. Communication Skills.
6. Interacting with Clients.
7. Stress.
8. Ethics.
9. Financial Matters.